Stephen Grimwood - TIC French, Newlands College

It is reassuring to know that Anna has a 24/7 emergency assist service available to directly contact her.  I had to use this last year, as we were about to travel from Paris to Nice, but a last minute strike saw our train cancelled.  Anna took the stress out of this situation by immediately rebooking the group on a train the following morning, as well as extending our accommodation in Paris by an extra night.  She handled the insurance claim on this for me as well, which took a huge weight off my shoulders.